Terms & Conditions

Document Title:Terms & Conditions

Document ID: MD-TC-001

Effective Date: 24 February 2026

Last Updated: 24 February 2026

Approved By: Management – Aim Destiny

This is a controlled legal document. Upon revision, a new Document ID shall be issued and the revised document shall supersede all prior versions from its effective date.

1. INTRODUCTION

These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“Client”, “User”, “you”) and Mars Digital, a brand owned and operated by Aim Destiny (“Company”, “we”, “our”, or “us”).

Mars Digital functions as the digital marketing and business solutions division of Aim Destiny.

These Terms govern:

  • Access to and use of marsdigital.in
  • Engagement of services under the Mars Digital brand
  • All proposals, quotations, invoices, agreements, and communications
  • All digital, marketing, design, technology, and consulting services

By accessing our website or engaging our services, you agree to be bound by these Terms.

2. LEGAL ENTITY DISCLOSURE

Mars Digital is not a separate legal entity.
Mars Digital is a brand name and operational division fully owned, managed, and controlled by Aim Destiny.
All:

  • Contracts
  • Invoices
  • Tax compliance
  • Payment processing
  • Legal obligations
  • Liabilities

are executed and governed under the legal structure of Aim Destiny
Any reference to “Mars Digital” in documentation shall legally refer to Aim Destiny.

3. COMPANY DETAILS

Official communication shall originate only from:

  • @marsdigital.in domain
  • Authorized representatives of Aim Destiny

The Company shall not be responsible for communication from unofficial numbers, personal email IDs, or unauthorized intermediaries.

4. SCOPE OF SERVICES

Mars Digital provides integrated digital and business growth solutions including but not limited to:

  • Website Design & Development
  • Software & Application Development
  • SEO & Social Media Marketing
  • Paid Advertising (Google Ads, Meta Ads)
  • Branding & Creative Design
  • Content Marketing
  • Performance Marketing
  • E-commerce Solutions
  • Business Automation Systems
  • Lead Generation Systems
  • Digital Strategy & Consulting

Specific deliverables, timelines, pricing, and service scope shall be defined in the approved proposal, quotation, or service agreement.
Mars Digital operates as an All-in-One Business Growth Partner across industries and business categories.

5. ELIGIBILITY

You must:

  • Be at least 18 years of age
  • Be legally capable of entering into binding contracts under Indian law
6. CLIENT OBLIGATIONS

The Client agrees to:

  • Provide accurate and complete information
  • Provide necessary credentials and access
  • Provide timely approvals and feedback
  • Ensure legality of promoted services/products
  • Comply with advertising platform policies
  • Make payments as per agreed schedule

Delays caused by lack of client cooperation shall not constitute breach by the Company.

7. PAYMENT TERMS

7.1 All services are billed as per approved proposal or invoice.

7.2 Payments are due in advance unless otherwise agreed in writing.

7.3 Advertising budgets are separate from service fees and are non-refundable once transferred to platforms

7.4 Late payments may result in:

  • Service suspension
  • Campaign pause
  • Access restriction
  • Administrative charges

7.5 Applicable taxes including GST shall be charged as per Indian law.

Failure to clear dues may result in termination without liability.

8. REFUND & CANCELLATION POLICY

8.1 General Policy

Refund eligibility depends on service category and execution stage.

Refund requests must be submitted to: [email protected]

All refund decisions are subject to internal review and are final.

8.2 Website / Software / Design Services

  • Within 24 hours (if work not initiated) → 100% Refund
  • Within 48 hours → 50% Refund
  • After 72 hours → No Refund
  • Once development, design, coding, or resource allocation begins, refund may not apply.

8.3 SEO / SMM / Paid Advertising

  • Within 24 hours (if setup not initiated) → Full Refund
  • Within 48 hours → 50% Refund
  • After 72 hours → No Refund
  • Ad spend and third-party platform charges are strictly non-refundable.

8.4 Dedicated Resource / Retainers

  • Within 24 hours (if resource not assigned) → Full Refund
  • Within 48 hours → 50% Refund
  • After 72 hours → No Refund

8.5 Subjective Dissatisfaction

Creative dissatisfaction or unmet subjective expectations do not qualify for refund

Revisions will be provided as per agreed revision limits.

8.6 Non-Refundable Cases

No refund shall be issued under the following circumstances:

  • If the client violates the Terms & Conditions of the service.
  • If misleading, false, or incomplete information is provided by the client.
  • If a chargeback or payment dispute is initiated without first following the company’s dispute resolution process.
  • If services are suspended or terminated due to client misconduct, policy violations, or abusive behavior.
9. INTELLECTUAL PROPERTY RIGHTS

All proprietary frameworks, methodologies, strategies, templates, systems, analytics models, and tools developed or used by Aim Destiny / Mars Digital shall remain the sole intellectual property of the Company.

Clients shall retain ownership of all original content, data, trademarks, and assets provided by them for the purpose of service execution.

Subject to full and final payment of all dues, the Company may grant the client rights to use the final deliverables, unless otherwise specified in writing.

Any unauthorized reproduction, resale, distribution, reverse engineering, or commercial use of the Company’s proprietary materials, in whole or in part, is strictly prohibited and may result in legal action.

10. PERFORMANCE DISCLAIMER

Digital performance depends on multiple external factors beyond the Company’s control, including but not limited to:

  • Market competition
  • Budget allocation
  • Platform algorithm changes
  • Seasonal trends
  • Industry demand

The Company does not guarantee any of the following outcomes:

  • Specific search engine rankings
  • Fixed revenue or sales results
  • Guaranteed leads or conversions
  • Approval of advertising or platform accounts

All projections, forecasts, traffic estimates, or performance expectations shared by the Company are indicative in nature and shall not be construed as assured results.

11. THIRD-PARTY LIABILITY

The Company shall not be held liable for any loss, disruption, or damages arising from actions, failures, or changes made by third-party platforms or service providers, including but not limited to:

  • Platform suspensions or account restrictions
  • Hosting downtime or service outages
  • Server failures or technical interruptions
  • Third-party policy changes
  • Algorithm updates affecting performance

The client acknowledges that such third-party events are beyond the reasonable control of the Company.

12. CONFIDENTIALITY

Both parties agree to maintain strict confidentiality of all non-public information shared during the course of the engagement, including but not limited to:

  • Business information
  • Access credentials and login details
  • Financial data and records
  • Marketing strategies and plans

Such confidential information shall not be disclosed to any third party except where disclosure is required by law, regulatory authority, or with prior written consent of the other party.

This confidentiality obligation shall survive the termination or completion of services.

13. DATA PROTECTION

The Company undertakes to handle and process personal and business data in compliance with applicable Indian laws, including but not limited to:

  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Digital Personal Data Protection Act, 2023

By availing the services, the client expressly consents to the collection, storage, processing, and use of necessary data for the purpose of service execution, communication, compliance, and performance improvement.

The Company shall implement reasonable security practices to protect data against unauthorized access, disclosure, alteration, or destruction.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the services provided.

Without prejudice to the generality of the foregoing, the Company shall not be liable for:

  • Indirect losses
  • Consequential damages
  • Loss of profits or revenue
  • Business interruption

In any event, the total cumulative liability of the Company for any claim arising out of or relating to the services shall not exceed the total fees paid by the client to the Company during the preceding three (3) months immediately prior to the cause of action.

The client acknowledges and agrees that the pricing of services reflects this allocation of risk and limitation of liability.

15. INDEMNIFICATION

The client agrees to indemnify, defend, and hold harmless the Company, its directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses arising out of or related to:

  • Illegal, prohibited, or non-compliant promotions or campaigns requested by the client
  • Intellectual property infringement or violations in client-provided content
  • Misleading, false, or deceptive advertising materials supplied or approved by the client
  • Violation of any applicable laws, regulations, or platform policies by the client

This indemnification obligation shall survive termination or completion of the services.

16. FORCE MAJEURE

The Company shall not be liable for any delay, failure, or interruption in performance of its obligations due to events beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Government restrictions or regulatory actions
  • Cyber attacks or widespread technical disruptions
  • Internet outages or infrastructure failures
  • War, civil unrest, or national emergency
  • Pandemic or public health emergency

In such events, the affected obligations shall be suspended for the duration of the force majeure event, and the Company shall resume performance as soon as reasonably practicable.

17. TERMINATION

The Company reserves the right to suspend or terminate services, with or without prior notice, under the following circumstances:

  • Payment defaults or non-payment of dues
  • Violation of these Terms & Conditions
  • Detection or reasonable suspicion of illegal, fraudulent, or prohibited activities

Upon termination, all outstanding invoices, fees, and charges shall become immediately due and payable by the client.

Termination shall not affect any rights, remedies, or obligations accrued prior to the date of termination.

18. DISPUTE RESOLUTION

The parties shall first attempt to resolve any dispute, claim, or controversy arising out of or relating to the services through mutual discussion and amicable settlement.

If the dispute remains unresolved within a reasonable period, the matter shall be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996.

The seat and venue of arbitration shall be Muzaffarpur, Bihar.

The language of the arbitration proceedings shall be English.

The arbitral award shall be final and binding on both parties.

Subject to the above arbitration clause, the courts at Muzaffarpur, Bihar shall have exclusive jurisdiction.

19. SEVERABILITY

If any provision is held invalid, remaining provisions shall remain enforceable.

20. MODIFICATION OF TERMS

The Company reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice.

Any such modifications shall become effective upon publication on the Company’s website or official communication channels.

Continued use of the services after such modifications constitutes acceptance of the revised Terms.

21. OFFICIAL COMMUNICATION

For all official matters, the Company may be contacted through the following verified channels:

The Company does not request payments via personal accounts or unofficial channels.

LEGAL CLARIFICATION

For avoidance of doubt:

Mars Digital is a brand name under Aim Destiny, and all legal authority, contractual liability, compliance responsibility, and dispute handling shall vest with Aim Destiny.