User Data Deletion Instructions

Clear instructions for disconnecting third-party accounts, revoking access tokens, and requesting the erasure of personal and integration data.

Document Title: User Data Deletion Instructions

Document ID: MD-DD-001

Effective Date: 31 October 2026

Last Updated: 31 October 2026

Approved By: Management – Mars Digital

1. Overview & Commitment to Data Privacy

Mars Digital (“we”, “our”, “us”) is a digital marketing and business solutions platform. We are committed to transparency, user autonomy, and compliance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the platform policies of Meta Platforms, Inc. (Facebook & Instagram) and Google LLC.

As a user of Mars Digital or an authorized administrator of connected social media accounts (Facebook Pages, Instagram Professional Accounts, or Google Business Profile Locations), you have the right to disconnect your accounts, revoke application permissions, and request the permanent deletion of your data from our systems at any time.

2. Operating Entity & Contact Information

All data deletion requests are processed directly by our Compliance & Data Protection team:

3. Immediate Self-Service Channel Disconnection

If you have connected a Facebook Page, Instagram Professional Account, or Google Business Profile Location and wish to immediately stop Mars Digital from accessing that channel, you can disconnect it directly inside your workspace:

  1. Log in to your Mars Digital SaaS account at https://marsdigital.in/login.
  2. Navigate to your active workspace dashboard.
  3. In the sidebar navigation, click on Social Channels (or visit /app/{workspace-slug}/channels).
  4. Find the specific Facebook Page, Instagram account, or Google Location you wish to disconnect.
  5. Click the Disconnect Channel button and confirm the action.

What happens upon disconnection:

  • The channel status is immediately updated to Disconnected.
  • The stored OAuth access token and refresh token for that channel are immediately cleared and invalidated from our active database.
  • Any pending or scheduled posts targeting this channel are immediately halted.
  • Mars Digital makes no further API calls to that social media account.
4. Revoking Application Access via Meta / Facebook Settings

You can also revoke Mars Digital’s access directly from your Facebook account settings at any time without logging into our platform:

  1. Log in to the personal Facebook account that manages your Facebook Pages or linked Instagram accounts.
  2. Go to your Facebook Settings & Privacy > Settings.
  3. In the left sidebar, navigate to Business Integrations (or Apps and Websites).
  4. Locate the Mars Digital application.
  5. Click Remove.
  6. (Optional) Check the box to allow Facebook to delete past posts published by the application if presented, then confirm removal.

Once removed on Meta, all access tokens previously issued to Mars Digital are automatically invalidated by Meta's authentication servers.

5. Revoking Application Access via Google Account Settings

To revoke Mars Digital’s access to your Google Business Profile locations:

  1. Visit your Google Account security dashboard at https://myaccount.google.com/permissions.
  2. Under Third-party apps with account access, find Mars Digital.
  3. Click on Mars Digital and select Remove Access.

Upon removal, Google immediately revokes our refresh token and prevents any subsequent access or publishing operations.

6. Requesting Permanent Deletion of Your Account & Data

To request permanent deletion of your Mars Digital user account, workspace records, uploaded media files, and integration history, please submit a written deletion request via email:

Please provide the following identifying details in your email:

  • Your Full Name
  • Your registered Mars Digital account email address
  • Your Business / Workspace Name or Slug (if known)
  • Names of connected Facebook Pages, Instagram profiles, or Google Locations (if applicable)
  • A clear statement: "I request the permanent deletion of my Mars Digital user account and all associated personal and integration data."
7. Verification Process & Processing Timeline

To prevent fraudulent or unauthorized deletion of business records, we follow a verified handling protocol:

  • Acknowledgment: Your deletion request will be acknowledged via email within 48 hours with a unique tracking reference number.
  • Identity Verification: We will verify that the request originates from the verified email address associated with the account owner. We may send a confirmation link or verification email to that address.
  • Execution: Once verified, our engineering team will permanently delete:
    • Your user profile and authentication credentials.
    • Your workspace membership associations.
    • All stored OAuth tokens and channel connection records.
    • All draft posts and uploaded image media stored on our application disks.
  • Completion Window: Full data erasure is completed within 30 calendar days of verification. A formal written confirmation of completion will be emailed to you.
8. Data Retention Exceptions (Legal & Statutory Requirements)

In compliance with Section 43A of the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and Indian tax legislation:

  • Billing & Tax Records: Invoices, payment transaction receipts, and GST records must be preserved for statutory financial audit periods as mandated by Indian tax authorities (ordinarily 7 years).
  • Security Audit Logs: System event logs, security timestamps, and administrative audit trails may be archived in an anonymized or pseudo-anonymized state strictly for fraud prevention, cybersecurity dispute resolution, and legal defense.
  • Automatic 45-Day Published-Content Cleanup: Eligible post records and associated media files published through the platform are automatically and permanently deleted 45 days after their confirmed publication timestamp (published_at). You do not need to submit a manual deletion request for published posts past this 45-day window.
  • Content on Third-Party Platforms: Posts previously published to your social media accounts remain live on Facebook, Instagram, or Google until you choose to delete them directly through those platforms. Disconnecting or deleting data from Mars Digital does not automatically alter your live external social media feeds.
9. Meta Data Deletion Callback Clarification

For complete regulatory transparency: Mars Digital currently processes Meta platform data deletion requests through this dedicated, verified manual procedure and our authenticated in-app channel disconnection controls. We do not currently utilize an automated webhook callback mechanism for data deletion. All deletion requests submitted through this page are tracked, audited, and processed by our compliance team in full compliance with Meta Platform Terms.

10. Related Legal Policies

For further information regarding how your information is collected, safeguarded, and processed, please review our companion legal documents: